Tawasul 4.8.9

Tawasul App serves as the mobile adaptation of the National Suggestion & Complaint system, a key eChannel facilitating the submission of suggestions and complaints by citizens and residents to government entities in the Kingdom of Bahrain. Users can easily engage with this platform at any time, from anywhere, leveraging mobile functionalities that enhance service quality. Within Tawasul, each government entity has a specialized team allocated to address suggestions and complaints within specified performance metrics and timeframes, categorized by case type.